At Mauricewill, we aim to provide a seamless and efficient delivery experience for all our customers. We offer various shipping options to suit your needs, whether you're in a rush for your new outfit or planning ahead for a special event. Here is everything you need to know about our delivery service:
1. Delivery Timeframes:
We work with trusted delivery partners to ensure that your order arrives in a timely manner. Delivery times vary depending on the shipping method you choose and your location. Typically, the following timeframes apply:
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Standard Shipping: 5-7 business days (domestic)
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Express Shipping: 2-3 business days (domestic)
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International Shipping: 7-14 business days, depending on the destination country
Please note that shipping times may vary during peak seasons or due to factors beyond our control, such as weather conditions or customs delays.
2. Shipping Costs:
The shipping cost for your order is calculated at checkout, based on the shipping method selected and the destination of your delivery. We often offer promotions, including free shipping on orders over a certain value, so be sure to check for any active promotions before completing your purchase.
3. Order Processing:
Once your order is placed, we begin processing it immediately. Orders are typically processed within 24-48 hours, excluding weekends and public holidays. You will receive a notification when your order has been shipped, along with tracking details to monitor the status of your delivery.
4. Shipping Restrictions:
We currently offer shipping to the majority of countries around the world. However, some locations may be excluded due to shipping carrier restrictions or other limitations. Please check the available shipping options at checkout to confirm if we can deliver to your location.
Returns and Exchanges
At Mauricewill, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following guidelines to ensure a smooth experience:
1. Return Eligibility:
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Items must be returned within 30 days from the date of delivery.
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All returned items must be unused, unwashed, and in their original condition with all tags attached.
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Certain items, such as sale items, lingerie, and accessories, may not be eligible for returns. Please refer to the product page for specific exclusions.
2. How to Return or Exchange:
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To initiate a return, please contact our customer service team at teamhelp@mauricewill.com within 30 days of receiving your order. Include your order number and the reason for your return.
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You will be provided with a return shipping label (for domestic returns only). International customers are responsible for return shipping costs.
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Once we receive your returned item(s), we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.
3. Exchanges:
If you would like to exchange an item for a different size or color, we recommend placing a new order for the desired item and returning the original item for a refund. This ensures that the exchange process is faster and more efficient.
4. Refunds:
Refunds will be issued to the original payment method once the return has been processed. Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at teamhelp@mauricewill.com. We will arrange for a replacement or a full refund, depending on your preference.
6. Final Sale Items:
Items marked as “Final Sale” are not eligible for returns or exchanges. Please make sure to check the product description before completing your purchase.
We strive to make your shopping experience with Mauricewill as enjoyable and hassle-free as possible. If you have any further questions regarding our delivery and returns policy, please don’t hesitate to contact us at teamhelp@mauricewill.com.